I haven’t received refund.
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Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
Hope this gets resolved soon. :)
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Hi alsephina,
I just wanted to let you know I’ve asked our payments to look into this and I’ll follow up with you as soon as I have more information.
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Hi there,
You’re right. I can see we issued the refund on May 19 and you can see a receipt for the refund here:
https://wordpress.com/me/purchases/billing/
Can you Please check with your bank directly on this and let me know if you need any additional information on our end?
You can provide them the transaction ID that appears in the refund receipt as a reference.
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I’ve been waiting for months. The refund never arrive to my bank account.
Did you refund it to my credit card?
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Refunds are made to the same payment method you used to purchase the upgrade.
You can provide them the transaction ID that appears in the refund receipt as a reference.
Please follow up with your bank with the information that @fstat (Staff) mentioned. (Please do not post it here in our public forums. Thanks.)
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May I ask which credit card did you refund to?
The Billing history doesn’t show.
Maybe I’m looking at the wrong bank account.
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Hey fstat,
Thing is, I remove my credit card from WordPress. And there is no other record.
I have two bank accounts. I think I used my company account. Would you have a look at the credit card record? I only need the last 4 numbers to make sure I’m looking at the right bank account.
Thank you.
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We’ll close this thread since any further discussion will likely need to be private anyway. Please follow up via email if you need more help. Cheers!
- The topic ‘I haven’t received refund.’ is closed to new replies.
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