I just paid for the upgrade and my subscription button is not working

  • Unknown's avatar
    rachelvalencourt · Member ·

    I just paid for the upgrade and my subscription button is not working

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I see that you have upgraded your WordPress.com site rachelvalencourt.wordpress.com to the WordPress.com Personal plan. Could you tell us more about which subscription button is not working? Please let us know in detail what’s happening so we can troubleshoot the issue for you.

    On a separate note, I noticed you added a domain connection for rachelvalencourt.com, but the domain is not pointing to us yet. When you’re ready to point the domain to your WordPress.com site, please make sure to follow the steps here.

    If you have email services connected to your domain, you have two options:

    1. If you’re okay with switching to a new email service, we recommend Professional Email. You can enjoy the first three months free of cost.
    2. If you have an existing email service that you’d like to keep, please add the DNS records from your email service provider to your domain before updating the nameservers.

    Feel free to let us know if there’s anything else you need and we’ll be happy to help.

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