I keep getting redirected to old domain host
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I was trying to change my domain name from ‘hannahedaigle.com’ to ‘hannahdaigle.com’, which is a domain I used to have connected to Wix but have canceled payment for. I got onto Wix to attempt disconnecting the domain from my account there, and went back to WordPress to change the URL. The second I did, I lost all access to my wordpress site and the editor, because it keeps redirecting me back to Wix.
Is there any way to go into the domain/URL editor without getting on the ‘http://www.hannahedaigle.com/wp-admin’ editor so I can change it back to ‘hannahedaigle’ and get access to my website back, or have I doomed myself?
I’d really appreciate the help. Thank you for reading.
The blog I need help with is: (visible only to logged in users)
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What is the URL of your .wordpress.com blog please?
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it’s “http://www.hannahedaigle.com”. It will still come up, but it’s a mess now. And if you try to take the ‘e’ out so it’s “http://www.hannahdaigle.com”, it redirects you to Wix.
It looks like I am subscribed, so hopefully I’ll hear from them. Thank you!
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Are both domains registered to you? If so, you can point the domains to the name servers for your site’s host (You have a WordPress site hosted on BlueHost, not WordPress.com). You would do that from the website of your domain registrar. Do you remember who you registered the domains with?
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Yes, I registered here with BlueHost. As for my old site, I have no idea who I had registered with. Aside from Wix, I got my domain name through them. They both should be registered to me; I have the option to renew my Wix domain, which is the one that’s causing me problems.
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The problem is you don’t have a WordPress.com site, you have a WordPress site hosted at Blue host. You also don’t have your domains registered with us. That means I don’t have access to any of your accounts. That makes it hard for me to help.
Here’s the difference between the type of WordPress site you have and one hosted on WordPress.com
I recommend you start with support at BlueHost. They will be able to help you get access to the backend of you existing site.
https://my.bluehost.com/hosting/help
There is a live chat and a phone option listed at the top of the page linked above.
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