I keep getting the error message ‘Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.’ when trying to upload a certain file

  • Unknown's avatar
    ddavisspecotechcom · Member ·

    I keep getting the error message ‘Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.’ when trying to upload a ZIP file that is 114MB in size. This file is crucial for my customers so I need this figured out as soon as possible. I have tried increasing the sites acceptable file sizes in the code but nothing seems to be doing the trick. Anyone know how to fix this issue? Thanks!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

  • The topic ‘I keep getting the error message ‘Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.’ when trying to upload a certain file’ is closed to new replies.