I keep getting these notifications

  • Unknown's avatar
    tinakamoore · Member ·

    I keep getting the following notifications emailed to me about 10 times a day. Not sure if someone is trying to hack into my site or what they are doing. Not even sure where this user is. I am hosted by cloudflare so it makes it confusing to me what to do.

    WordPress via mail1.wpengine.com
    Feb 14, 2023, 10:19 PM (11 hours ago)
    to me

    Password changed for user: test21064603

    Thank you for your help!

    Self-declared URL: yourmesacounty.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hello –

    Looking at that site I can see it’s hosted on Cloud Flare as you mentioned. It’s not using our managed hosting environment from WordPress.com.

    For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

    I found a support page for WP Engine, too: https://wpengine.com/support/

    On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

    All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.

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