I like to cancelled my business subscription and request a refund of €300
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Hi
I like to cancelled my business subscription and request a refund of €300 on healthy benefits.comKind Regards
Donal Sherisan
WP.com: Yes
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.
Additionally, the site
healthybenefits.comhas never been hosted here at WordPress.com nor has the domain been registered with us, so there’s not much we can do here.If you have the transaction IDs from charges on this account, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:
https://wordpress.com/wp-login.php?action=recovery
Just fill out as much information as you have including an email address where Support can get in touch. The transaction ID will be on your bank statement as
WordPressfollowed by a letter/number code. They’ll look like this:WordPress XXXXXXXXXXYou can read more about what the account recovery process entails here:
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Sorry I got the website domain wrong I like to request a refund for this website
Business subscription €300.
I can’t find the website anywhere to cancelled the membership
Kind Regards
Donal
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Hi there,
Thanks for the additional info! To explain a bit about why we’re confused, I do not see any upgrades under your @donal890 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.
Is it possible you made your purchase under a different login? I can confirm that
healthlybenifits.comis registered at WordPress.com but is under a different account and not your @donal890 login.If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery
On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. Also you may wish to check all your active email addresses (the ones you have inbox access to) as we also send out an email receipt that contains this transaction ID too.
More info on how to find your transaction ID here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Hope this helps point you in the right direction!
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HI
I tried every thing you said I don’t know why site still says coming soon ? On the two email address
I liketo request a refund please.
Kind regards
Donal sheridan
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Hi
I tried everything you said but getting no luck.wondering why the site says coming soon
I like to request a refund please
Kind regards
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Hi there,
You can cancel the plan and request a refund once you’re logged in to the account that owns that site.
As staff-totoro mentioned in their reply, you’re logged in to a different account that’s not associated with that site. So, if you cannot access that other account, you need to use the Account Recovery form:
https://wordpress.com/support/account-recovery/#account-recovery-form
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Hi
I can lodge into the site no bother but only show https://healthlybenifits.com/ is “coming soon”. The problem is why can’t I go to the exact https://healthlybenifits.com/ dashboard on word press it leads me to a different site domain ?
Kind regards
Donal sheridan
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I can lodge into the site no bother but only show https://healthlybenifits.com/ is “coming soon”.
If you log in to the correct account, you can launch your site as explained here:
https://wordpress.com/support/settings/privacy-settings/#coming-soon.
If you’re having any trouble doing that, you can always reach out to our support team via chat: https://wordpress.com/help/contact (remember, you must be logged into the correct account for that).
Our team can also help you out with the cancelations if you go that route.The problem is why can’t I go to the exact https://healthlybenifits.com/ dashboard on word press it leads me to a different site domain ?
What domain are you seeing? If you log out from
donal890and log back in using the correct email address, you will see the backend of your site healthlybenifits.com and will be able to manage it from there. -
HI
I’m after using the username donal890 and my only two different email address from Gmail account nothing works for some reason.
I’ve tried everything you said multiple of times
how long do I have to wait for the coming soon website to appear live on wordpress online ?
Kind Regards
Donal Sheridan
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You are still logged in to the wrong account donal890. You must completely log out from that account. next go to https://wordpress.com/support/account-recovery/#account-recovery-form where you can use the Transaction ID to restore access to the account owning your site. Once logged in to that account, you’ll be able to launch or cancel your site.
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You have said the same reply again and again I’ve already tried that over 20 times already.
I don’t need another reply of the same comment again. Nothing is solving the problem over two email accounts
You have robs 300 euro . Is this a one off payment or do I have to pay it annual every year
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You get the same reply as you are still logged in to the wrong account. Why don’t you follow the instructions you got? Why are you refusing to log out from donal890?
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@donal890 – As we’ve said previously you’re logged into the wrong WordPress.com user account to request the cancellation and refund. This is important for a number of reasons, primarily being we need to verify that you own the website in question before we can take any action either financially or otherwise.
Without being logged into the correct WordPress.com user account – which we’ve stated many times
donal890is not the correct account – you need to go through our account recovery process in order to not only prove you own this site and its upgrades, but to also request that refund. Without you logging into the correct account (and thus proving you own the account), there’s nothing we can do here on the free, public support forums.Your only recourse left is to enter the charge details at https://wpchrg.wordpress.com/ and Support should be able to help you with this. Do this after you log out of your
donal890account or open that link in a new, private browser window. Otherwise it’ll try to use your logged in WordPress.com account information.The transaction ID needed will be on your bank statement as
WordPressfollowed by a letter/number code. They’ll look like this:WordPress XXXXXXXXXXSince you have a recent charge, this should be available to you.
I hope that clarifies things.
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I have tried that link above and it doesn’t work said “can’t be found ”
I did everything you told me to do and still can’t get a refund request from https://healthlybenifits.com/ this site can’t to got to
Why does the site say coming soon and do I have to pay a annual fee charge every year cause of it
Kind Regards
Donal Sheridan
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https://wpchrg.wordpress.com/ certainly is up and running.
And again: you are stilled logged in to the wrong account donal890. -
Hi
You obviously don’t care. I don’t have another account other than donal890.
Do I have to pay 300 every year always for ever and ever?
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Hi there,
I don’t have another account other than donal890.
If you’re the owner of https://healthlybenifits.com/, you do, as that site belongs to a completely different WordPress.com username.
Please email passwordhelp[at]wordpress.com so we can help you verify your ownership of the other account so you can regain access.
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Hi
Can you tell Me want other options I have then
I tried
(email visible only to moderators and staff)
(email visible only to moderators and staff)
Donal890In your case want other ideas can I solve to access https://healthlybenifits.com/ coming soon
Nothing working
I’ve ask for I have to pay a annual subscription fee once a year cause of this business subscription
Kind regards
Donal Sheridan
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