I like to cancelled my business subscription and request a refund of €300

• 

  staartmees · Member · Jan 8, 2022 at 6:31 pm

  • Copy link

  As already suggested by Staff: just email the Transaction ID to
  passwordhelp[at]wordpress.com

  The transaction ID needed will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  Since you have a recent charge, this should be available to you.

• 

  donal890 · Member · Jan 8, 2022 at 7:09 pm

  • Copy link

  (email visible only to moderators and staff)
  (email visible only to moderators and staff)

  POS05JAN WORDPRESS R6
  05JAN WORDPRESS R6K7
  Hi there

  I have ginning you the details as described above.

  I tried everything detail you described. No luck at all you haven’t answered my last question

  Do I have to pay the annual fee once every year €300

  Kind regards

  Donal Sheridan

• 

  donal890 · Member · Jan 8, 2022 at 7:33 pm

  • Copy link

  Hi

  Does

  (Since you have a recent charge, this should be available to you.)

  Not sure what that means credit- refund request accepted or debit -transaction /payment processed

• 

  staartmees · Member · Jan 9, 2022 at 6:53 am

  • Copy link

  Never post sensitive information as a transaction id on a public forum! You were asked to send that information to passwordhelp[at]wordpress.com. I tagged this thread to make sure that info will be removed.
  The annual fee has to be paid every year.

• 

  donal890 · Member · Jan 9, 2022 at 12:47 pm

  • Copy link

  Hi

  I tried every detail angel you told me to do. Over gain and again. Nothing works ?

  The last case is to hire a lawyer, because you are with holding my website against my wishes and end up having to pay a annual charge fee on top of that aswell ?

• 

  staff-totoro · Staff · Jan 9, 2022 at 7:28 pm

  • Copy link

  Hi @donal890

  As @staartmees points out, we’re limited in how we can help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access, as well with any cancellations (once you have access)

  Thanks!

• 

  donalsh · Member · Jan 9, 2022 at 7:37 pm

  • Copy link

  Hi

  I sorry about the confusion. There is a email address I haven’t use for years and it worked. Problem solved now thanks and sorry about the confusion.

  Thanks

  Kind Regards

  Donal Sheridan