I like to refund premium theme

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  how2marryblog · Member · Mar 22, 2016 at 6:54 am

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  I bought premium theme for wordpress.com and I’m going to move on self hosted wordpress site. I know I can refund the theme within 30 days but can’t find where. How can I refund the theme?

  The blog I need help with is: (visible only to logged in users)

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  heliodore · Member · Mar 22, 2016 at 7:17 am

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  Hi,

  Please follow this link to have a look at your purchases: https://wordpress.com/purchases

  Refer to the following support page to know how to be refunded: https://en.support.wordpress.com/refunds/

  Happy blogging!

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  how2marryblog · Member · Mar 22, 2016 at 7:23 am

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  I visited the page you mentioned above and I cancelled subscription plan of wordpress.org before. however, I still have trouble with refunding premium theme becuase there is no cancellation button on the page. FYI, I’m sure I bought it within 30 days.

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  heliodore · Member · Mar 22, 2016 at 7:25 am

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  Can you see the date of purchasing here: https://wordpress.com/me/billing

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  how2marryblog · Member · Mar 22, 2016 at 7:26 am

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  Yes, it says march 16, 2016

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  heliodore · Member · Mar 22, 2016 at 7:30 am

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  Did you click on the upgrade you’d like to refund in the list?

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  how2marryblog · Member · Mar 22, 2016 at 7:34 am

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  You know I’m trying to refund premium theme, not subscription plan of wordpress.com?

  I clicked [side menu – manage purchase] > [purchase – Business Identity(theme name)] and I’m in [Manage Purchase – Business Identity]. In this page, I’ve got only price and auto-renews on. There is no active button on the page.

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  heliodore · Member · Mar 22, 2016 at 7:40 am

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  Yes I understood what was the issue, thanks.
  I simply wanted to make sure you followed all the steps.

  I added the modlook tag so that WordPress.com staff can have a look at it.

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  how2marryblog · Member · Mar 22, 2016 at 7:43 am

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  I’m very appreciated! thank you!

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  staff-doublebassd · Staff · Mar 22, 2016 at 12:27 pm

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  Hey there,

  Not a problem! I have canceled your subscription for the Premium Theme: Business Identity and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,