I loose my acces of my site

  • Unknown's avatar
    anepasso1 · Member ·

    Hello,
    Like it’s said in the title, I can’t access to my site : http://www.anep-asso.fr/anep-asso
    My server base was pirate so the site is not functional but i must rework it for my asso.
    But i don’t arrive to connect to the gestionary page.

    I was not the creator of the site but now i’m the ‘VP communication interne’ of the association who use the site. How i can have the access ? I don’t know the profil of the creator … ><
    Before the pirate attack, i connected on this adress : http://www.anep-asso.fr/anepasso/wp- login.php and i use a profil : Admin (so i don’t know the email of connection)

    http://www.anep-asso.fr/anepasso/wp-admin/
    En français :

    Bonjour,
    Depuis un certain temps, mon site anep-asso.fr/anep-asso a subi des piratages.
    J’ai bloqué le serveur d’hébergement et changer les accès cependant, je n’arrive plus a accéder à la page de gestion du site pour relancer le site …
    Comment pourrais-je réussir accéder à la page gestionnaire ?

    Il faut savoir que je ne suis pas le créateur du site, je l’ai récupérer lorsque j’ai commencé mon mandat à l’ANEP en tant que ‘VP communication interne’. Je suis donc son actuel gestionnaire mais je connais pas le compte de création. Pour gérer le site, j’utilisais l’adresse : http://www.anep-asso.fr/anepasso/wp- login.php (actuellement indisponible) avec un profil : Admin >< Je ne connais donc pas l’adresse mail de gestion ><

    Merci beaucoup de votre aide

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    anep-asso.fr is hosted by 1&1
    IP Address: 217.160.233.206
    Name Servers:
    ns61.1and1.fr
    ns62.1and1.fr

    You are posting to the wrong support forum

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.me/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    WordPress app support https://apps.wordpress.org/support/

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