I lost acces to my plug ins and my back office is crashed

  • Unknown's avatar
    contact217c366bae · Member ·

    Hello,

    I tried to uninstall a WooCommerce plugin that was putting the site into debug mode, and my site crashed. I still have access to the back office, but I can no longer access my plugins, and there’s an error across the entire site that says:
    “There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please contact the support forums.”

    Could you please help me?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    contact217c366bae · Member ·

    I juste debbugged the website and these are the errors :

    Deprecated: WP_Rocket_Mobile_Detect::__construct(): Implicitly marking parameter $headers as nullable is deprecated, the explicit nullable type must be used instead in /homepages/31/d4298785048/htdocs/clickandbuilds/KojicSkinEurope/wp-content/plugins/wp-rocket/inc/classes/dependencies/mobiledetect/mobiledetectlib/Mobile_Detect.php on line 888

    Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the health-check domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /homepages/31/d4298785048/htdocs/clickandbuilds/KojicSkinEurope/wp-includes/functions.php on line 6121

    Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the la-poste-pro-expeditions-woocommerce domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /homepages/31/d4298785048/htdocs/clickandbuilds/KojicSkinEurope/wp-includes/functions.php on line 6121

  • Unknown's avatar
    staartmees · Member ·

    You must contact support of that WP Rocket plugin as the issue is obviously located in their plugin.

  • Unknown's avatar
    marykline120 · Member ·

    Since the problem is clearly with the WP Rocket plugin, you need to get in touch with their help.

  • Unknown's avatar
    contact217c366bae · Member ·

    Hi @kevinstbrowns, , thanks for your help.
    I’ve just disabled the plugin folder as suggested, but I’m still encountering the two other errors. I also renamed their respective folders, but unfortunately the issue persists…

  • Unknown's avatar
    elcristofue · Member ·

    Hello there,  @contact217c366bae !

    I checked your site and noticed that it’s not hosted on WordPress.com but is instead a self-hosted WordPress.org site, as you can see here:

    https://wordpress.com/site-profiler/kojicskin-europe.com

    What you’ll want to do now is ask your question on the WordPress.org community forums at this link:

     https://wordpress.org/support/forum/how-to-and-troubleshooting/ 

    That forum is perfect for sites like yours that use WordPress software but aren’t hosted with WordPress.com.

    If you’re curious about the difference between WordPress.com and WordPress.org, this guide explains it quite well:

    https://wordpress.com/support/com-vs-org/

    Please let us know if you have any questions or need any extra help, and we’ll be happy to assist you.

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