I lost authentication and backup codes.

• 

  ruzzky1 · Member · Jun 11, 2024 at 8:46 am

  • Copy link
  • Add topic to favorites

  I lost the authentication app on my last phone and i don’t have backup codes of my other account but I have access of email and i know the password. Is there a way to get back my other account.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  ruzzky1 · Member · Jun 11, 2024 at 8:49 am

  • Copy link

  ps. it’s not this account its my other account under the username: ruzzky

• 

  aisajib · Member · Jun 11, 2024 at 5:05 pm

  • Copy link

  Hi there!

  Please send an email to passwordhelp@wordpress.com from the email address used on the account ruzzky that you’re trying to log into. We’ll then help you with the two-step authentication code via email.

  Thanks!