I lost my account

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  trans4europeblog · Member · Apr 19, 2017 at 8:00 am

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  Hi,
  I’m Rémy, one of my colleague created a blog for our company some years ago.

  She is not working for us anymore and we don’t have any access (email)for deleting this domain.

  https://trans4europe.wordpress.com/ As you can we don’t use it since 2014.

  Can you help me for deleting this account or maybe get it back?

  Thank you

  The blog I need help with is: (visible only to logged in users)

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  rambogenius · Member · Apr 19, 2017 at 8:04 am

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  Hi,

  I have tagged a moderator,staff member. They will look at your blog and help you out.

  Thanks

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  gemmacevans · Member · Apr 19, 2017 at 9:39 am

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  Hi Rémy,

  She is not working for us anymore and we don’t have any access (email)for deleting this domain.

  If you are unable to access the site, we will need you to fill out the Account Recovery form on this page:

  Recover Your Account

  As you don’t access to her email address, please add your email address to the ‘What email address should we contact you at?’ field — we will use it to contact you.

  Let me know if you have any questions.

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  trans4europeblog · Member · Apr 19, 2017 at 11:50 am

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  Hi,

  Thank you for replying.

  Regarding the ‘account recovery form’, how can I have a proof of ownership if I don’t have any access of my colleague’s email?

  Best,

  Rémy

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  gemmacevans · Member · Apr 20, 2017 at 2:15 pm

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  Hi Rémy,

  If you don’t any proof of ownership (listed here), then the only thing I can do is send an email to the site owner and ask if they would like to remove or transfer the site to a new owner.

  For security reasons I can’t share those details with you, but let me know if you would like me to contact them.

  Thanks!

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  trans4europeblog · Member · Apr 20, 2017 at 2:29 pm

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  Hi,

  Yes, I understand but we already tried to contact her. She also has not access anymore and she was working for us like 4 years ago…

  So right now, her and us have not access to this email.

  What can we do? We need to solve this problem for our new CM.

  Best,

  Rémy.

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  gemmacevans · Member · Apr 21, 2017 at 9:44 am

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  Hi Rémy,

  I’m afraid that without proof of ownership, we’re unable to make any changes to the site. If there are no other ways for you to get in contact with the owner, I can email the address we have on file for their account.

  Let me know if you would like me to do so.

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  trans4europeblog · Member · Apr 21, 2017 at 9:54 am

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  Hi,

  Yes, you can try please.

  In case, there is an error because the email can possibly not exist anymore.

  What can we do next?

  Best,

  Rémy

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  gemmacevans · Member · Apr 22, 2017 at 9:09 am

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  Hi Rémy,

  Yes, you can try please.

  Ok, thanks for confirming. I’ll contact them and let you know if I receive a response.

  What can we do next?

  This is the only option for recovering the account now so I’ll wait a few days for a reply.

  I’ll keep you posted.

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  trans4europeblog · Member · Apr 25, 2017 at 7:42 am

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  Hi,

  Thx :) Let me know asap.

  best,

  Rémy.

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  gemmacevans · Member · Apr 25, 2017 at 8:32 am

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  I’ll let you know as soon as I have an update.

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  trans4europeblog · Member · May 2, 2017 at 9:00 am

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  Hi,

  Do you have any news?

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  gemmacevans · Member · May 2, 2017 at 4:24 pm

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  Rémy,

  I’ve sent an email to the address on your account — I’ll follow up with you there.

  Thanks!