I lost my domain and I want it back
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I had purchased a domain last year in January, elainefernandes.com
I tried clearing all posts and themes and then renewing it today, but wasn’t able to. Now I can’t find it in my site list at all. I however do have elainefernandesdotcom.wpcomstaging.com right now and this is not what I want. Please help me get my old domain back.
Domain Name: elainefernandes.com
Username: elainerox4eva -
Hi there,
I see that you added the Business plan to your site on Feb 23, 2020 as you can see here: https://wordpress.com/me/purchases/billing/43914954
I do not see that you renewed your Business plan on Feb 23, 2021 so it has expired. Your domain elainefernandes.com has auto-renewed so it is still listed under your account here: https://wordpress.com/domains/manage/elainefernandesdotcom.wpcomstaging.com
So to explain, ther reason your site is using the address elainefernandesdotcom.wpcomstaging.com is not because elainefernandes.com has expired but because your Business plan itself has expired, which has broken the “domain mapping” that allows your site to have a custom address.
You can restore that by purchasing the Business Plan here: https://wordpress.com/plans/elainefernandesdotcom.wpcomstaging.com?customerType=business
Once you have upgraded again, you can set elainefernandes.com to be your site address as normal. Hope that helps. Please let us know if you have any more questions.
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Oh my God. Thank you so much. I just renewed the plan and it works now. Thank you so so much.
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