I lost my Jetpack stats….

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  mkaulbackdiyalternativecom · Member · Jul 25, 2020 at 8:02 pm

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  I lost my Jetpack stats for thecoloradocookiecompany.com I had created a clone site for development, and somehow in the process I lost all of my historical stats. Can you help get it back? Thanks.

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  staff-blorbo · Staff · Jul 27, 2020 at 6:36 pm

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  With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats and subscribers were lost.

  That’s what happened on your site; it previously used a different site URL, new.thecoloradocookiecompany.com

  I have fixed the issue and you should be able to get your stats and subscribers back by reconnecting to WordPress.com from the Jetpack section of your site’s Dashboard.

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  mkaulbackdiyalternativecom · Member · Jul 27, 2020 at 9:03 pm

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  Thanks. I can see historical stats now, but unfortunately there are a couple of months missing, June and July.

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  staff-blorbo · Staff · Jul 27, 2020 at 10:13 pm

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  Sorry about that!

  You’re mostly fixed up now, but I’m still missing one month.

  Was the site every used under a staging or temporary domain besides new.thecoloradocookiecompany.com ?

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  mkaulbackdiya · Member · Aug 3, 2020 at 8:17 pm

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  Yes, a couple of times. It would have been https://thecoloradocooikiecompany.com/clone…

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  staff-blorbo · Staff · Aug 3, 2020 at 8:19 pm

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  We don’t currently have any record of a thecoloradocooikiecompany.com/clone or www.thecoloradocooikiecompany.com/clone

  Was anything after clone there? I see … and we’d need the full URL to search for its records.

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  mkaulbackdiyalternativecom · Member · Aug 3, 2020 at 8:41 pm

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  Maybe one of these?

  http://thecoloradocookiecompany.com/1470sand-box

  http://thecoloradocookiecompany.com/sandbox

  http://thecoloradocookiecompany.com/clone/0720/

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  supernovia · Staff · Aug 3, 2020 at 10:19 pm

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  Found them. You should be all set now. Cheers!

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  mkaulbackdiyalternativecom · Member · Aug 4, 2020 at 2:40 pm

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  Looks like there is still no data for June, and almost nothing for July. Can you see the data in the URLs I provided?

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  supernovia · Staff · Aug 4, 2020 at 6:51 pm

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  Hmm, checking again — I’d seen it yesterday.

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  supernovia · Staff · Aug 4, 2020 at 7:37 pm

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  OK. I see what I did wrong and have fixed it. I’ve confirmed I can see the stats on your end this time, too. Whew! :)

  Let us know if you need more help!

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  mkaulbackdiyalternativecom · Member · Aug 4, 2020 at 10:18 pm

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  Thanks!

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  mkaulbackdiyalternativecom · Member · Aug 13, 2020 at 7:19 pm

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  Hi,

  Sorry this happened again, and i am hoping to get it fixed as well as to see if you can help me avoid it in the future. I happens every time I create a clone of my site for staging. I am creating the clone from my c-panel, all I am doing is creating a copy under a new URL… the most recent is https://thecoloradocookiecompany.com/clone/0813

  Is there a way I can stop this from happening? I think the stats are getting moved to the clone UL?

  Thanks,
  -MK

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  staff-blorbo · Staff · Aug 13, 2020 at 7:45 pm

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  I have corrected this again.

  Please use Staging Mode on the staging sites from now on: https://jetpack.com/support/staging-sites/