I lost my paid account password and I wish to unsubscribe!

• 

  chekrepublic · Member · Aug 14, 2012 at 5:27 pm

  • Copy link
  • Add topic to favorites

  I had a company email account with WordPress which was charged to my credit card. However, I have left the company and did not end the subscription, which was charged to my credit card recently 09 Aug 2012 WP-FEE.COM 8772733049 CA USD 30.00

  Can someone from the WordPress support team please help? Am seeking an end to the subscription and refund.

  Thanks
  (email visible only to moderators and staff)
  Blog url: http://chekrepublic.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Aug 14, 2012 at 5:29 pm

  • Copy link

  Please provide an active link starting with http:// to the blog this refers to. You can disable auto-renew in your dashboard. Click “Store” and then click for example “Domains” and on the page locate the “Disable Auto Renew” link and click it.

• 

  staff-blorbo · Staff · Aug 14, 2012 at 8:41 pm

  • Copy link

  What is the URL of the blog you’re referring to?

  I don’t see any upgrades on http://chekrepublic.wordpress.com/

• 

  chekrepublic · Member · Aug 15, 2012 at 3:22 pm

  • Copy link

  Hi there!

  chekrepublic is my personal blog. The blog I paid for as a work experiment then was this http://tripadvisorid.wordpress.com/

  Would appreciate the kind assistance =) thanks!

• 

  chekrepublic · Member · Aug 15, 2012 at 3:57 pm

  • Copy link

  I managed to track that my username for the blog was ‘tripadvisorsg’. However, I would not be able to re-activate my password through email as this work email has likely ceased then and I am unable to access anyway =(

• 

  staff-blorbo · Staff · Aug 15, 2012 at 7:42 pm

  • Copy link

  You’ll need access to that email address to either recover the password or have us set a new one for you.

  Can you get them to reactivate the email address?

  Alternatively, if you have your account’s API key, I can send a new password to your current email address.

• 

  staff-blorbo · Staff · Aug 15, 2012 at 7:42 pm

  • Copy link

  Almost forgot, if you have a transaction ID from any WordPress.com receipt, I can send a new password to your current email address.

• 

  chekrepublic · Member · Aug 16, 2012 at 4:41 pm

  • Copy link

  Thanks! Let me try to see if my ex-colleagues had the receipts…

• 

  chekrepublic · Member · Aug 16, 2012 at 4:45 pm

  • Copy link

  Thanks!

  I managed to dig up the e-receipt; the email registered then was lzuchri at ta.com…

  Transaction ID: [removed]

• 

  staff-blorbo · Staff · Aug 16, 2012 at 4:51 pm

  • Copy link

  I have canceled and refunded the upgrade as requested.

  Please let us know if you need any further assistance!

• 

  chekrepublic · Member · Aug 17, 2012 at 6:35 pm

  • Copy link

  Thank you very much =) I appreciate it!

• 

  staff-blorbo · Staff · Aug 17, 2012 at 6:37 pm

  • Copy link

  You’re welcome!