I lost my phone and my back up codes recently!

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  meueuquadrado · Member · Oct 23, 2017 at 2:13 am

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  Hi, I recently lost my cell phone and the back up codes of my main account from ‘Território Snitram’. So I can’t acess my account anymore.
  I can provide information about the drafts of the blog, and the images that I uploaded and never used.
  I can also provide the e-mail and the phone number liked to the account.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 23, 2017 at 2:15 am

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  You must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

  Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/

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  gemmacevans · Member · Oct 23, 2017 at 9:35 am

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  Hi meueuquadrado,

  I recently lost my cell phone and the back up codes of my main account from ‘Território Snitram’.

  Can you confirm the username of the account or URL of the site you are unable to access?

  Thanks!

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  meueuquadrado · Member · Oct 28, 2017 at 2:46 pm

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  The website URL is territoriosnitram.wordpress.com

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  gemmacevans · Member · Oct 29, 2017 at 9:22 am

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  Hi meueuquadrado,

  I’ve sent an email to the address we have on file for the owner of territoriosnitram.wordpress.com. For security reasons, I can’t share which email address that is. Please also check your spam folder in case my email goes there.

  Thanks!