I lost my site

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  citizensinvestigateblog · Member · Jan 4, 2024 at 9:52 pm

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  I lost my site

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  citizensinvestigateblog · Member · Jan 4, 2024 at 9:55 pm

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  I need to get ahold of someone at support and i cannot get in touch with anyone that can help at all ive been trying for days ploease help. i have a paid domain you will not give me access to.

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  staff-doublebassd · Staff · Jan 5, 2024 at 4:33 pm

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  Hi there,
  
  What is the URL of the site you are trying to regain access to?

  If you could please fill out our account recovery form, we’ll see how we can assist you in regaining access to your account.

  You can use the transaction ID on your bank statement from when you purchased the upgrade to submit the account recovery form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!

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  citizensinvestigateblog · Member · Jan 5, 2024 at 10:17 pm

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  Hi! The URL is http://www.griffithsocial.com and I have no idea why it is under the citizensinvestigativereport.wordpress.com ???? That is so old lol!

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  staff-doublebassd · Staff · Jan 5, 2024 at 10:36 pm

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  Hi there,
  
  https://griffithsocial.com/ is not connected to the account you’re currently logged in under, citizensinvestigateblog. Rather, it is connected to the WordPress.com account katiehgriffith. Do you happen to have the login credentials for that account? If so, you can log out of this account and log into katiehgriffith to access http://www.griffithsocial.com.

  Otherwise, you can fill out the account recovery form and our staff will be able for further assist you.
  
  Thanks!