I lost the authenticator app

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  selyan10 · Member · Sep 2, 2021 at 5:19 pm

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  Hello,
  here I am a validator of translations for the Kabyle language, I translate wordpress.com into Kabyle. My issue concern is that I lost the two-factor authentication app to access it in my account. I would love to find help recovering my account. I am still connected to the account with the smartphone but I can not change my settings and then it asks me to enter the double authentication code. Please, someone could help me.
  Thank you.

  Site: https://wpcomtranslation.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  selyan10 · Member · Sep 2, 2021 at 5:30 pm

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  Please I need help staff-blorbo @supernovia staff-zinnia

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  staartmees · Member · Sep 2, 2021 at 5:40 pm

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  That’s the moment you need to use one of the recovery codes you received when you activated 2FA

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  selyan10 · Member · Sep 2, 2021 at 5:43 pm

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  @staartmess, Unfortunately I lost the recovery codes too.

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  selyan10 · Member · Sep 2, 2021 at 6:12 pm

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  Me ande @zirisut we have the same problème, and we are both validators for kabyle language :(

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  staff-blorbo · Staff · Sep 2, 2021 at 6:18 pm

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  Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.

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  selyan10 · Member · Sep 2, 2021 at 6:25 pm

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  I am going to do this, thank you staff-blorbo