I made a mistake changing my email address, now I can't add the correct one.

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  antonycc · Member · Nov 19, 2015 at 11:06 pm

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  Hello,

  When I login and visit Profile/Account Settings, my email account is showing as my old address but I would like to change it to a new one. However after I added an incorrect email address I see an error ‘There was a problem saving your changes.’ when I click ‘Save Account Settings’.

  I have previously entered an incorrect email address and my guess is that this has contributed to the observed behaviour. How can I update my account with a new address?

  (I see this goes to the Public Forums… if a member of WordPress support could email me. I will be happy to continue the conversation.)

  Thanks,

  Antony.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Nov 20, 2015 at 7:28 am

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  Does timethief’s earlier reply to a similar forum question help you as well? https://en.forums.wordpress.com/topic/email-validation-problems?replies=2#post-2502026

  Unless you’ve subscribed to your forum topic, you won’t receive an email of this reply. Hopefully you did. :)

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  antonycc · Member · Nov 20, 2015 at 9:48 am

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  Yes, thank you.

  This was the problem:

  If you attempt to change your email address and find that it never updates after saving the changes, the issue is usually simple. The email address you are attempting to use is probably associated with another WordPress.com account. Because each address can only be associated with one WordPress.com account, it will not allow you to use the same email again.

  From: https://en.support.wordpress.com/email-address/#issues-changing-your-email-address