I may not have provided sufficient information about my delemina.

  • Unknown's avatar
    enoslrussell · Member ·

    Hi, I believe I have 2 WP installs – one new and one old. .ORG or .COM?
    Old one is 2-years + old and intended to be my online SHOP and has been under construction for most of that time. One URL to open both https://elrussell.blog/ FYI: the eMail I currently use is (email visible only to moderators and staff)
    The NEW WP SETUP (It is to be removed.
    I was hacked recently and in the process of installing stronger software I added eSET (I use a Mac) and I installed a Plugin requiring a stronger login. (I do not remember its name – the plugin stops every effort to login. I share part of that the blame by not knowing which WP install is the WP.com and which is the other variety of WP installs.
    I have read the manuals about recovering your login, with no success. All I want to do is open the front door on the OLD WP site. The hackers made a mess of several things (including making off with the site’s IP data.)
    I can clean up the mess once I get the ability to login.
    Could you look into this? If not, please let me know who in the WP kingdom might be able to fix that? I cannot get Jetpack to do a rollback. The only remaining operative backup of the system is The Time machine and a total factory re-install of the OS (remember, I need the original (OLD) setup. [note do I need to upgrade to get live phone support?]

    Thanks in advance – ELR

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, I see you are receiving Staff assistance at https://wordpress.com/forums/topic/i-have-owned-and-operated-https-elrussell-blog-my-domain-was-paid-forrtransfered-to-wp-2-years-ago/ Please continue the conversation there rather than open a new forum thread. Thanks.

    Closing this thread as a duplicate.

  • The topic ‘I may not have provided sufficient information about my delemina.’ is closed to new replies.