I might need to cancel

  • Unknown's avatar
    challis82 · Member ·

    Hello. I have recently started a blogg using your services, but it didn’t become apparent that i couldn’t use plugins till AFTER i registered. I find this very frustrating as for my business needs it is a must that i can use plugins. I think i may need to cancel this website subscription with yourself and self host. I still very much want to use WordPress and will do but can you please help?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    challis82 · Member ·

    Ive just been looking throughout the forums and came across a case where someone was informed they could get a full refund within 30 days and change over to wordpress.org from wordpress.com
    can you please help me to do this?
    many thanks

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi there,

    If you want to move to WordPress.org to add plugins I can provide you a partial refund of $73 so that you can keep the domain. You can then point the domain to any host you choose for your self-hosted site. We have a list of recommended hosts here:

    Hosting

    This guide will step you through the process of moving your site to a WordPress.org instance:

    http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org

    As we only support sites hosted here at WordPress.com, all issues with the new site – including the importing of the file – must be taken to the WordPress.org support community:

    http://wordpress.org/support/

    If you’d like assistance moving your WordPress.com site to WordPress.org, we have a service called Guided Transfer that does all the work for you. Check it out to see if it’s right for you:

    http://en.support.wordpress.com/guided-transfer/

    If you want the partial refund please reply to confirm!

  • Unknown's avatar
    challis82 · Member ·

    Thank you. The partial refund would be excellent. Thank you for your help. When can I expect the refund to go through?

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi Christopher,

    I have provided you the partial refund as requested! Please note that it may take up to a week for the refund to show up in your bank account.

    Feel free to reach out if you have any questions!

  • Unknown's avatar
    challis82 · Member ·

    Hello again. I have just set up an account with ‘Hostgator’ i have gone to c panel and downloaded wordpress in the quick install, i have received my email with the login details. How do i go about transferring my domain. I haven’t really put anything on the current blogg so I’m not really bothered about exporting anything off there to use on the .org site, or have you got to export everything in order to transfer the domain? so for my ignorance but I’m still very much learning my way around. many thanks

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi Chris,

    Please note that there is a 60 day lock on newly purchased domains. ICANN (the governing body over domains) places a 60 day lock on all new domain registrations and renewals to prevent fraud. This is a requirement placed on all domain registrars, so there is no way to waive it. You would be able to transfer the domain in March 2014.

    Once that time comes the guide below explains how to transfer the domain name to another registrar, including how to access the authorization (EPP) code:

    Transfer a Domain to Another Registrar

    You do not have to export anything to transfer the domain. The domain and your site are independent of each other. You can think of the domain just as the mailing address, but the content of your site would still be available. You can read more about this here:

    http://en.support.wordpress.com/domains/all-about-domains/

    Please let me know if you have any questions!

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