I need a receipt for that does not appear in my billing history

• 

  cmurk93bcf964ed · Member · Feb 21, 2025 at 3:49 pm

  • Copy link
  • Add topic to favorites

  I work for a medium sized organization. We chose to set up a website with WordPress. The individual who established the account is no longer with our organization. He does not remember his log in credentials, and cannot reassign ownership of the site to me or the other admin.

  I received a bill on 01-18-25 for $19.00 from WordPress. I can provide the billing reference number, if needed.

  I have not received a receipt or statement for this transaction.  I need one to provide to my organizations accounting department.

  My priority is to secure a receipt; my secondary goal is to remove the previous from the account and reassign ownership to myself.

  The blog I need help with is: (visible only to logged in users)

• 

  cmurk93bcf964ed · Member · Feb 25, 2025 at 3:21 pm

  • Copy link

  Original message posted 02-21-25, today is 02-25-25, and still no response.

• 

  staff-jadezilla · Staff · Feb 28, 2025 at 1:28 pm

  • Copy link

  Hi there,

  For security reasons, we’ve followed up with you via email about this issue. We’ll go ahead and close this thread, but feel free to reply to our email if you need anything further!