I need a refund.

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  innerstateforty · Member · Sep 10, 2014 at 2:33 am

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  I purchased Premium however just found out that to use Adwords I need to host my own site. I’d like my $99 refunded so I can go with the self-hosting strategy. Thanks.

  The blog I need help with is: (visible only to logged in users)

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  1tess · Moderator Emeritus · Sep 10, 2014 at 3:30 am

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  When did you buy the Premium upgrade?

  From: http://en.support.wordpress.com/my-upgrades/refunds/

  Can I get a refund?

  We will refund any upgrade within the first 30 days after purchase, with the exception of domain registrations. Domain registrations can be refunded within the first 48 hours after purchase.

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  innerstateforty · Member · Sep 14, 2014 at 1:08 am

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  I purchased the plan on Sept. 4, 2014. May I plead have a refund? Thank you.

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  timethief · Member · Sep 14, 2014 at 1:41 am

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  Provided you are logged in under the same username account that registered the blog and purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

  To disable autorenew, provided you are logged in under the exact same username account that registered the blog and purchased the upgrades go to > Store > My Upgrades and click the “disable auto-renew” link.

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  timethief · Member · Sep 14, 2014 at 1:45 am

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  P.S. Because canceling a domain is not a good idea and there is another option (partial refund) so you can retain it I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond

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  francqaurore · Member · Sep 14, 2014 at 9:04 pm

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  For the refund in 48 hours, it says to go to your dashboard > Store > My upgrades…..My upgrades is empty! So what do I do next?

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  1tess · Moderator Emeritus · Sep 14, 2014 at 9:54 pm

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  Were you billed for the upgrade?
  https://innerstateforty.com/wp-admin/paid-upgrades.php?page=billing-history

  Timethief has put a modlook on this thread. Staff are currently away at a conference but if you subscribe, then you’ll be notified when someone answerers.

  We volunteers cannot help you, so be patient for a staff answer to your question.

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  staff-blorbo · Staff · Sep 16, 2014 at 6:51 pm

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  It looks like you were able to take care of this. The bundle minus the domain was refunded.

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  nickfranchi · Member · Oct 15, 2014 at 5:09 pm

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  I’,m having the same exact issue I signed up for the $99 plan and I need to host it on my own to install my custom template. I can’t seem to find where I can cancel my premium on my dashboard I literally just purchased it. Any help would be awesome! Thanks.

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  staff-blorbo · Staff · Oct 15, 2014 at 5:33 pm

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  You can get a refund for that via Store -> My Upgrades in your blog’s Dashboard.

  If you can’t find it there, would you please open your own thread about that so we can better help you with this?

  Contact