I need a refund.

  • Unknown's avatar
    praygirl365 · Member ·

    My account was renewed and I didn’t want it renewed.

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    You filed a dispute with either PayPal or your bank, so we have issued you a charge back fee.

    Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possible not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.

    Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

    Chargebacks and Disputes

    Let me know if you have any questions. Thanks!

  • Unknown's avatar
    juliehyndman · Member ·

    Thank you Darnelldibbles
    I can cancelled the dispute (suggested by the bank) and look forward to receiving refund including charge back fees
    Please confirm
    Regards
    Julie

  • Unknown's avatar
    juliehyndman · Member ·

    * have canceled
    :)

  • kokkieh · Staff ·

    Hi Julie,

    Thank you for cancelling the dispute. On our end the dispute still shows as active, though – as you did this late on a Friday it might not update until Monday – meaning the funds are still frozen and we cannot refund this yet.

    I’m asking our payments team if there’s a way to speed this up, but can’t make any promises :)

    To speed things along once the funds are unfrozen, I see your upgrades that renewed includes the domain, womenpraymovement.blog.

    Cancelled domains are not released immediately, and it can take anything from a few days to over a year before a cancelled domain becomes available again, if at all. You should never cancel a domain that you still want to use, as there’s no guarantee that you’ll be able to use it again somewhere else in future.

    Please confirm if you definitely want to cancel and refund the domain as well. If you choose to keep the domain, we can reactivate it on your account, and refund the $48 plan renewal only.

  • kokkieh · Staff ·

    Please reply as the praygirl365 account when you confirm, as we can only cancel a domain at the request of the exact account that owns it.

  • fstat · Staff ·

    Hi there,

    We’re still waiting for your bank to communicate the dispute cancellation. Then we will try and issue the refund as soon as possible.

    Thank you

  • Unknown's avatar
    juliehyndman · Member ·

    Hi there, Could you update me on the progress- has the cancelation f dispute shown up at your end yet?

    Thank you
    :)

  • kokkieh · Staff ·

    We’re still waiting for the change to come through from your bank. Someone from our billing team will be following up directly with our payment processor if there’s no change in a couple of days.

    Just a reminder from our end that we still need confirmation that you definitely don’t want your domain, womenpraymovement.blog, any more. Please reply from the praygirl365 account, that owns the upgrades, to confirm.

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