I need a refund for my purchase!!!

  • Unknown's avatar
    duongle01555 · Member ·

    My site is 5starkebabs.com. I purchased premium plan today (25/8/2023). I went into purchase window, click on cancel link, and no ‘cancel and refund’ button show up, just ‘remove’ button.

    Please help me urgent. It stated clearly that I can get my refund within 14 days!!!

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Howdy,

    You absolutely should be able to get a refund! Let’s see what we can do…

    Can you please double check that you are following these instructions:

    WP
    Refund a Purchase
    in WordPress.com Support
    4 min read
    WordPress.com is happy to issue refunds for purchases within our refund timeframes. You can cancel most purchases directly from Upgrades → Purchases in your WordPress.com dashboard. How to Get a Refund You can refund eligible WordPress.com purchases by visiting your Account profile page, through your avatar in the top right corner of your WordPress.com account. The profile picture on th

    Also, feel free to reach out to our livechat team for assistance here:

    https://wordpress.com/help/contact

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