I need cancelation

mirkajakabova · Member · Mar 5, 2021 at 11:38 am
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I reply you and get no reply from you I need cancel my subscribtion which I dont need. Please send me back my money I dont have button to cancel when Im do throught guide.
aleone89 · Staff · Mar 5, 2021 at 12:22 pm
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Hello there,

I don’t see a plan on this account.

What is the website that has the plan that you’re referring to?

This will help us to track down the charge.

Many thanks.
mirkajakabova · Member · Mar 5, 2021 at 12:27 pm
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For me is also misterious pourchase…. I really dont remember even last year I order this. But I was charged.

[REDACTED]
mirkajakabova · Member · Mar 5, 2021 at 12:28 pm
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Order summary
DESCRIPTION AMOUNT
Total: US$58.80
Product search(recurring)
Annual subscription

US$58.80
mirkajakabova · Member · Mar 5, 2021 at 12:28 pm
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And I cant click on annual becouse is not a link…
aleone89 · Staff · Mar 5, 2021 at 12:45 pm
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Hello there,

Many thanks for that information.

I’m unable to locate the charge with the details provided.

Do you have a website created with WordPress.com? If yes, please can you provide URL for that site.

Many thanks.
mirkajakabova · Member · Mar 5, 2021 at 12:53 pm
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No, I dont have. I never used this.
aleone89 · Staff · Mar 5, 2021 at 2:36 pm
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Hello there,

Please locate a transaction ID as per these instructions here: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

Once you’re able to locate that, please use this tool to track down the charge: https://wpchrg.wordpress.com/

Many thanks in advance.
aleone89 · Staff · Mar 5, 2021 at 2:44 pm
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Hello there,

Please may I ask you to locate a transaction ID as per these instructions: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

Once found, please use this tool here https://wpchrg.wordpress.com/ to find that charge and request a refund.

Many thanks.

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