I need help! Can’t access my website anymore

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  travelpriorat · Member · May 9, 2024 at 12:53 pm

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  Hello!

  I was updating my website plugins to improve performance and security, and I am not sure exactly what I did, but my website and editor are no longer accessible. It likely has something to do with Jetpack, as I do get a message saying: Jetpack can’t communicate with your site because your site isn’t connected. However, under Jetpack I can only see Activity Log, VaultPress Backup, Scan, and Search. But not Dashboard.

  When I try to go to the domain or the wp-admin site, I just get a blank page. I can see that 17 pages are published, so I am guessing the data has not been lost, just the access to it.

  Can someone please help me? Thanks!

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-porcupine · Staff · May 9, 2024 at 3:01 pm

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  Hi there,

  It looks like the website is not hosted with us at WordPress.com but connected via the Jetpack plugin as the domain is pointing away from our hosting service.

  WordPress.com is a hosting service just like OVH. We are different from the open-source software WordPress (or WordPress.org) which can be used on many different hosts.
  You can read about the differences, here: https://wordpress.com/support/com-vs-org/

  To solve the issues with the site, the best thing to do is contact your current host, which appears to be OVH or Webempresa. Here is the tool I used to find this information:
  https://wordpress.com/site-profiler

  You can reach out to OVH, here: https://help.ovhcloud.com/csm/null-home?id=csm_index

  And to Webempresa, here: https://www.webempresa.com/contactanos.html