I need help finding my domain

  • Unknown's avatar
    whitelotusbc · Member ·

    Hi Team, I logged into WordPress to work on my website that I was using BeTheme with and I cant find any of the plug ins I had or the progress that I had made. The only thing I can think of is that I cleared my cache. Any idea what might have caused this and how I could fix it?

    https://whitelotusbusinesscoaching.com/

    Self-declared URL: https://whitelotusbusinesscoaching.com/
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    I’m sorry to hear that you’re experiencing an issue, but unfortunately, we’re unable to assist directly because we don’t host your site on our WordPress.com managed hosting.

    Let me explain a bit about our services. We are a fully managed hosting provider, and we’ve designed a custom server environment specifically optimized for WordPress. This means we offer built-in security measures and performance improvements, along with dedicated support for any questions you have regarding your site.

    Due to the optimizations we’ve implemented, we use a modified version of WordPress that differs from what you’re currently using with your current provider. Consequently, we don’t have access to your site and aren’t familiar with the specific source of your issue.

    However, I want to present you with an alternative solution once you resolve this particular issue. You have the option to migrate your site to our hosting platform, which would allow us to provide in-house assistance. To facilitate the migration process, we’ve developed a migration plugin that you can find here: https://wordpress.org/plugins/wpcom-migration/. Please note that your site would need to be on the Creator plan for this option.

    In the meantime, since your site is hosted elsewhere, we are unable to offer direct help. The good news is that there is a fantastic community available to assist you at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting. The members there are more experienced with these types of issues and will be in the best position to provide guidance.

    Thank you!

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