I need help lol
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I have a VERY complicated situation so I will try to explain it as simply as possible. I help out with a local animal rescue. The head of the rescue is the opposite of tech savvy and I am a very new web developer. Not new in that I have been doing this for 4 years now but new in that I only know HTML, CSS, and some Javascript, but I am a Graphic Designer by trade. Their website is EXTREMELY out of date and I was going to work on it for them but the rescue head has nothing in the way of information about the website. Someone else built it and then dropped off of the face of the earth. Her husband gave me a log in and password and a link to go to. It took me to WordPress and I logged in last night to make sure it worked. Everything worked fine but the pages said there was maintenance going on. So I logged in today to work on it and now I get this error message and can’t even get logged in
‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’
The log in they gave me doesn’t involve the admin email so no one knows what that is. I have found out that the domain is through Godaddy but they do not have the log in for that. I think it is hosted through them but I’m not sure.
Is there any ideas as to how I can clear this error without needing to get into the hosting at all?
Also, when I go to WordPress.com and try to use that log in info, it says there is no known username like the one that they gave me.WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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The “blog” link listed above is not the correct one. I am logged into my personal account here so that I could post.
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Can we have the address of the site so that we can take a look and see if it is hosted here at WordPress.com? Thanks in advance.
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Hey there,
Many thanks for that information.
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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