I need help please

  • Unknown's avatar
    reemalhalya · Member ·

    I cancelled my upgrade, which I bought for £30 but haven’t received a refund. When I manage purchases, is a refund automatically given as I’m within the 30 day limit or do I need to contact wordpress and request, in which case I’m having trouble finding their email.

    The blog I need help with is: (visible only to logged in users)

  • hacchism · Staff ·

    Hi there,

    Although I don’t have any idea about when you canceled your upgrade, please be aware that it takes about one or two weeks for a refund to reach your account usually.

    Anyway, this thread is tagged for staffs. If there is something wrong with the refund, someone from staffs assists you.

    Thank you :)

  • Unknown's avatar
    gemmacevans · Member ·

    Hi reemalhalya,

    I’ve refunded the remaining £11 to you and there is a copy of the refund receipt in your Billing History:

    https://wordpress.com/me/purchases/billing

    Refunds usually take 7-14 business to show in your account, however international refunds (outside the US) can take a little longer.

    Come back to me if you need anything else.

  • The topic ‘I need help please’ is closed to new replies.