I need help please, I lost the access to my site and I am devastated
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Hello!
I really hope someone can help me please!
I made a mistake and installed a redirection plugin to https (I tried to install SSL but failed)n and now I cannot access the wp-admin, I keep getting the SSL error message.
So I tried to connect to my account in WordPress, but for some reason, the password stopped working! I tried to ask a new one by email, but I never receive it.
Who do I have to contact at WORDPRESS to get my access back pleaaaaase?
Thank you for your help.
Cécile (from France)The blog I need help with is: (visible only to logged in users)
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Hello,
I checked your website. It looks like your website does not have an SSL certificate installed. I suggest you install an SSL certificate on your website and try again.
Please let me know if you need further assistance.
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Hi Cécile,
It seems like your website is not hosted on WordPress.com.
If this is the case, you’ll need to have a look over at the WordPress.org support forums.
https://wordpress.org/support/forums/
In addition, you can contact your hosting provider for assistance.
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As others have mentioned, it looks like your site is currently hosted elsewhere, with amen.fr, so you’d need to approach them for support.
If you’re having difficulty with your current host, you may be interested to know that, for a limited time, we’re offering free migrations to WordPress.com. People move to WordPress.com for many reasons, but common features people love include:
* Priority 24/7 support from our expert team
* Unrestricted bandwidth
* Global CDN with 28+ locationsYou can find out more about our plans here:
https://wordpress.com/pricing/You can find out more about upgrading to WordPress.com here:https://wordpress.com/support/request-a-free-migration/
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