I need help. Please reactive my account.

  • Unknown's avatar
    maximilianjee · Member ·

    Hello! When I add my information on WooCommerces Payment, I accidentally chose the wrong country. But I can not back the last step. Then I full the blank and submitted. I am in China, not USA. Then website told me to input my Social Security account number. And they closed my account. But I don`t have the number. Please let me know how should I do to active my account and back to the initial steps to input my information.

    my account: (email visible only to moderators and staff)

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-95percentghost · Staff ·

    Hi there!

    I understand you need help with the WooCommerce Payments, but have landed on the support forum for WordPress.com sites instead.

    We are oriented to helping the owners of sites that are hosted directly with us at WordPress.com, so we’re not your best point of contact. The good news is that help is available by contacting WooCommerce in this forum:

    https://wordpress.org/support/plugin/woocommerce/

    The folks over there are familiar with WooCommerce and in the best position to assist with your issue with WooCommerce Payments. Hope this helps point you in the right direction!

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