I need help re-accessing my account,

  • Unknown's avatar
    jezanzot130318 · Member ·

    I am still paying for this upgraded site and need to be able to edit and make use of it. I made it with a previous email and password and just need to regain access as administrator. I have already spent many hours trying to get help with this from your staff without positive results. Please help. I have just seen a recent $ 99 charge for this service.

    The site I need help with is mobilelandscapestudio.org/. This site is not linked to my WordPress.com account.

  • csabarakasz · Staff ·

    Hi there,

    If you have already talked to Staff they probably suggested the information below but I thought I would share it.

    Source for the information below.

    If you’ve misplaced your log-in information, the email address or username you’ve entered isn’t recognized, and you can’t use Two-Step Authentication to reset your password, you can access your account using the Account Recovery Form. On this form, you can provide certain pieces of information, under Proof of Ownership, to verify that you are the owner of the blog in question:

    Transaction ID: A transaction ID is a unique alphanumeric code generated for your payment. If you purchased an upgrade on the blog in question — via PayPal, credit card, or another method — you can retrieve a transaction ID by logging in to your PayPal account or locating a past WordPress.com receipt sent to your email address.

    At the bottom of the form, you can add any other details that may help. Then, click Recover My Account. We will contact you with a response or a request for additional information. Once we have proof verifying you are the blog owner, you will be able to reset your password and regain access to your WordPress.com account.

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