I need help with a billing issue & updating my account info.

  • Unknown's avatar
    janegrok · Member ·

    I had the upgraded WordPress version until 2017. It took me 2 years to sell my house, I moved into a rental for a year or two, then finally found a home when covid hit. I didn’t have internet nor phone service in the rural area I was in at the time.

    During that time, I rec’d notices from Paypal that my earnings from Automattic/WordAds were available and that I needed to sign up for paypal to receive them by a certain date. Since I didn’t have internet at the time, I missed these notices. Since I moved, my info has changed. I’m in the process of restarting my blog & updating everything. However, I can’t find anyplace in my wp dashboard to update my address, my bank info, or Paypal (which I have signed up for now). I would like to keep the Ad program going too as I still have visitors & my dash shows I’m still earning $.

    I have since signed up with Paypal. I don’t know how to update my wp/Automattic account to reflect that though. Or how to update my WordAds account?

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I can confirm that I see you have earnings accumulated for your site, which can be viewed here: https://wordpress.com/earn/ads-earnings/janegrok.wordpress.com

    Typically you are required to be upgraded to the Premium Plan (or higher) in order to continue to stay enrolled in WordAds, so you have two options here:

    • If you do not plan to continue to display ads on your site, we can close your account and make a pay out. This is a permanent decision since we can’t reactivate ads on a site once the account is closed.
    • You can upgrade to the Premium Plan again. This will allow us to make a payout while still keeping your account active so you can continue to earn revenue from ads on your site.

    Let us know how you would like to proceed or if you have any questions.

  • Unknown's avatar
    janegrok · Member ·

    I want stay enrolled in WordAds. I’ll upgrade my WP plan tonight. Thank you for your help.

  • supernovia · Staff ·

    Thank you @janegrok. Here’s a direct link for upgrading the site you mentioned. Once you’ve got Premium, you can start your ads again with these steps. Cheers!

  • Unknown's avatar
    janegrok · Member ·

    I think I’ve gotten most of it updated now.

  • Unknown's avatar
    dragstor · Member ·

    Hi there! 👋🏼

    I think I’ve gotten most of it updated now.

    Yes, I can confirm your site is on the Premium plan now 😊

    I’ll close the thread now, as this is resolved.✅

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