I need help with a refund
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I need to contact a human at WordPress about a refund. I’m not sure I followed through with the instructions clearly. I did not see a refund option, but I was well within my 30-day window
The blog I need help with is: (visible only to logged in users)
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Hello @jsc397,
WordPress.com doesn’t provide call support. However it provides its users with written means of support. For users with Premium and Business plans, WordPress.com provides Live chat support. And support for free-hosted websites like yours (as mentioned in the post) is provided here in the community support forums.
The account you’re using to post here does not own any domain upgrades. For what plan on what site do you need help with? If you can give the url for the site you need to help with, one of us on the forum can help you with a few steps or tag a staff member to assist you further if needed.
Looking forward to helping you.
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What’s not working for us to help you better? Humans answer in this forum! You can tag the post for staff to come and help, if needed.
The refund guide is here: https://en.support.wordpress.com/refunds
Don’t post any transaction details, but what seems wrong?
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The site I need help with is cozycornersc.wordpress.com
I purchased the premium for this site and was going through with the refund process as listed on the forum but I did not see a refund icon as shown in the guide. I am well within the 30-day window and I was looking into different options when my cat jumped on the laptop and hit submit.
I need to know if I can a refund or reverse the cancellation. -
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Hi jsc397,
A member of staff has refunded the upgrade and sent confirmation to the email address on your Account Settings page. You’re welcome to reply there if you need any further help :)
@mywritingmuscle and @darciemg — appreciate your help!
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