I need help with an error message

  • Unknown's avatar
    mcarmicino1271 · Member ·

    How can I fix this? I use WordPress through what used to be Yahoo Small Business and is now called Turbify. This is the error message: W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /wp-content/advanced-cache.php.
    Please help me fix this, thank you!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there! Sounds like a reinstall of the plugin should help. Your host can likely help you with that (or help you remove that file) if you’ll contact them directly.

    Going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself. This article explains some of the differences.

    You’ll want to create an account at WordPress.org so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support. Let us know if you have any questions about our services. Cheers!

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