I need help with domain transfer.

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  gompadelek · Member · Jul 2, 2017 at 5:20 am

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  I need WildWest to release my domain urgently so that my new host Bluehost could register it.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jul 2, 2017 at 5:25 am

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  It looks like gompadelek.com is currently mapped to gompadelek.wordpress.com.

  Did you try changing the DNS pointers to your new web hosting? https://en.support.wordpress.com/change-name-servers/

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  staff-frank · Staff · Jul 2, 2017 at 5:25 am

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  Hi,

  Since you need staff assistance, I have added the tag “modlook” to this thread to alert them. Someone will respond as soon as they are available.

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  staff-frank · Staff · Jul 2, 2017 at 5:26 am

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  @justjennifer Sorry, didn’t know you had replied :-)

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  justjennifer · Member · Jul 2, 2017 at 5:28 am

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  staff-frank No worries – on any thread involving domains it is a wise practice to involve Staff. Thanks for tagging. :)

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  justjennifer · Member · Jul 2, 2017 at 5:30 am

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  @gompadelek if you prefer to transfer your domain from WildWest to BlueHost, you must be logged in with the account that purchased the domain originally. Once you’ve done that, you can follow the guide here: https://en.support.wordpress.com/transfer-domain-registration/

  But as mentioned above, you can also update the DNS pointers.

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  gompadelek · Member · Jul 2, 2017 at 5:33 am

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  @justjennifer on my domain settings page it shows Pending Transfer should I still need to point my name server?

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  justjennifer · Member · Jul 2, 2017 at 5:43 am

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  Hello again, not if you want to transfer your domain registration to BlueHost and have begun the process.

  https://en.support.wordpress.com/transfer-domain-registration/

  Have you already received the EPP code and followed the instructions on the above page?

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  gompadelek · Member · Jul 2, 2017 at 5:45 am

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  @justjennifer. Yes! I have yet to receive the confirmation email. I finished the process 15 hours ago.

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  justjennifer · Member · Jul 2, 2017 at 5:57 am

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  If you’ve followed through with BlueHost’s instructions for domain transfer, please read what it says here: https://en.support.wordpress.com/transfer-domain-registration/#completing-the-transfer

  Once you initiate the transfer, there is a waiting period of five days. During this period, you will receive an email to confirm or cancel the transfer. After confirmation, the domain will be transferred within five days.

  Has it been more than 5 days?

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  justjennifer · Member · Jul 2, 2017 at 6:01 am

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  @gompadelek – I apologize that I must log off now. As Staff have been alerted to this thread, kindly be patient while they get back to you.

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  gompadelek · Member · Jul 3, 2017 at 9:37 am

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  @justjennifer Hello.
  No, it has been around two days. The problem is I want/need to access my site as soon as possible. But because Wildwest hasn’t released my domain, I am unable to access my site from my new host. I tried to contact the support of Wild West Domain but was unable to do so. So, is there anyway wordpress can help me for completing my transfer asap as I bought the domain from wordpress in the first place.
  Thank You!

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  gemmacevans · Member · Jul 3, 2017 at 9:55 am

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  Hi gompadelek,

  The domain gompadelek.com is owned by another account — please login as avashmisa and reply here, then I can take a closer look for you.

  Wild West Domain is our domain partner. The domain was registered through WordPress.com so we provide support for your domain :)

  Thanks!