I NEED HELP WITH JETPACK

• 

  rubendigitalmedia · Member · Sep 20, 2017 at 8:16 pm

  • Copy link
  • Add topic to favorites

  I have had an issue since September 11th and have been waiting for your team to get back. Please help! There was an error with an update and we had to reinstall the plugin. We lost all of our subscriber data! This happened once before and you got it fixed. Can you please get back to me? Thanks!

• 

  rubendigitalmedia · Member · Sep 20, 2017 at 8:24 pm

  • Copy link

  Specifically, it is the healthyfood4life.com site

• 

  joyinco · Member · Sep 20, 2017 at 8:26 pm

  • Copy link

  Hi there,

  Please post in the Jetpack support forums.

  There are two forums here: http://jetpack.com/support/
  and here: http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then you can file a Jetpack support ticket here: http://en.support.wordpress.com/contact/?jetpack=needs-service

  Also, please note that if you are using the Jetpack plugin, then your site is on WordPress.ORG. This forum supports WordPress.COM. Information on the differences can be found here.

  The WordPress.ORG support forum is here: https://wordpress.org/support.
  Apologies for not being able to help with your issue in this forum.

• 

  joyinco · Member · Sep 20, 2017 at 8:28 pm

  • Copy link

  My apologies, one of my links did not come through.

  Information on the differences between WordPress.ORG and WordPress.COM can be found here: https://en.support.wordpress.com/com-vs-org/.

• 

  rubendigitalmedia · Member · Sep 20, 2017 at 8:30 pm

  • Copy link

  Thanks joyinco!