I need help with sms confirmation

  • Unknown's avatar
    trucdinhtrung · Member ·

    Hello,
    I’m added correct my phone number to recovery sms but did not receive the activation code. Please check and help me fix it.
    Thank you so much!

  • staff-mckluskey · Staff ·

    Hi there!

    Since you’re already logged into the account trucdinhtrung I assume you’re trying to gain access to a different one?
    Or are you having issues activating two-step authentication on this account?

    If you’re trying to access a different account, you’ll want to send us an email from the address on the account to passwordhelp@wordpress.com. Our Account Recovery team would get back to you from there.

  • Unknown's avatar
    trucdinhtrung · Member ·

    Hi, I am still logged in to my account as usual, still enabling two-step authentication using the error-free application. Only in the recovery phone entry does not receive SMS to activate while email recovery I have activated normally.

  • staff-zinnia · Staff ·

    Hi –

    You are signed in to the trucdinhtrung user account and using it to post here. Is that the account that you’re struggling with? Or is it a different one?

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