I need help with the form on my ‘inscription’ page

  • Unknown's avatar
    blogwithfatimah · Member ·

    Hello,
    I have a contact form on my page called ‘Inscription’ but anytime someone fills the contact and sends it, It has been week now that I’m not receiving it on my mail. I already called the host of the domain and he told me that they are not the ones in charge.

    Please help me.
    Thank you

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • machellie · Staff ·

    Hi there, @fatimahportfoliocom8594!

    The site you are having this issue with, hanissakmanagement.com, is not actually hosted here with us at WordPress.com. Instead, this site is a self-hosted WordPress site. This is different than WordPress.com. WordPress.com is a managed host for WordPress sites.

    We can only offer support for sites hosted here with us at WordPress.com.

    Saying that, I see that your form is built with Contact Form 7. This guide may help you troubleshoot this issue:

    https://wpmailsmtp.com/contact-form-7-not-sending-emails/

    Should you need help with your self-hosted WordPress site, you will want to contact your host.

    You can view the differences between WordPress.com and WordPress.org here:

    https://wordpress.com/support/com-vs-org/

    For additional help with your WordPress.org website, visit the support forum at https://wordpress.org/support.

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