I need help with WooCommerce Subscriptions

  • Unknown's avatar
    ethnicpi · Member ·

    I just purchased WooCommerce subscriptions and am unable to add plans. No resource is offering help and am unable to access wordpress dashbaord for support.
    I need help here please

  • staff-totoro · Staff ·

    Hi there,

    It sounds like you are needing help with the WooCommerce plugin, but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to WooCommerce support by asking here?

    https://woocommerce.com/my-account/create-a-ticket

    Opening a ticket at WooCommerce.com will give you priority support access for your WooCommerce Subscriptions purchase. Thanks!

  • Unknown's avatar
    ethnicpi · Member ·

    Hi,
    Thanks for the prompt response. I would have definitely done that if I were able to see support ticket option on my dashboard of WooCommerce dashboard. I don’t see any subscriptions there or ability to log a ticket- it keeps displaying authorize your email when i have done that at least 10 times by resending verification emails. On my WordPress site, it shows am connected to WooCommerce and i tried disconnecting, connecting and approving there as well.
    Am stuck as am unable to log a ticket with WooCommerce or get any support on it. I just purchased WooCommerce Subscriptions plug-in 5 hours back and need support with a question on it.

    I would really appreciate any help here.

  • Unknown's avatar
    ethnicpi · Member ·

    Hi,
    Thanks for the prompt response. I would have definitely done that if I were able to see support ticket option on my dashboard of WooCommerce dashboard. I don’t see any subscriptions there or ability to log a ticket- it keeps displaying authorize your email when i have done that at least 10 times by resending verification emails. On my WordPress site, it shows am connected to WooCommerce and i tried disconnecting, connecting and approving there as well.
    Am stuck as am unable to log a ticket with WooCommerce or get any support on it. I just purchased WooCommerce Subscriptions plug-in 5 hours back and need support with a question on it.

    I would really appreciate any help here.

  • Unknown's avatar
    ethnicpi · Member ·

    Hi,

    I don’t see any way to log in a support ticket or see my subscriptions that i just purchased few hours back – WooCommerce Subscriptions. I see a note to verify email which i have done at least 10 times and i have tried disconnecting and reconnecting WooCommerce to my WordPress account.
    I need help here as I just purchased WooCommerce Subscriptions plug-in but have question and am unable to reach any support.

  • fstat · Staff ·

    Hi there,

    Please go to https://woocommerce.com/contact-us/ and select the option “I need Help with My Account > Need something else” to get help verifying your account. You can ask your question there too at the same time.

  • Unknown's avatar
    ethnicpi · Member ·

    Thanks much for that. it helped.

    I do have another question and would appreciate if you can direct me to proper group if you don’t have the answer – As an admin, i should get notified when someone creates a new account/registers on my website. But am not receiving it. I get emails when folks subscribe to newsletter using email subscribers plus-in; but using MyAccount page, am not getting new registration emails.

    Appreciate your help.

  • staff-mckluskey · Staff ·

    You can try WordPress community forums at https://wordpress.org/support/forums/.
    Here, we can only help with sites hosted on our servers.

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