I need human help, not the forum
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pay for my domain mapping
The blog I need help with is: (visible only to logged in users)
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Everyone answering question here is a human being and it is insulting to imply that we are not human beings.
When you are domain mapping you have to pay the vendor of the domain name annually to renew. WHOIS
You also have to renew your upgrade here at wordpress.COM annually.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
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All support docs are at https://en.support.wordpress.com/
Search for getting help https://en.support.wordpress.com/?s=getting+help
Results Help! Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contactLive chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/
re: direct email support
Also note, that you can email WordPress.COM Staff at:help@wordpress.com -
I’m sorry. I didn’t mean to offend you. I was very frustrated because I was looking for a contact telephone number and kept being directed to the forum. In some other sites’ forums, you get directed to posts of previous people with similar issues to your own and there is no direct answer to your question.
I didn’t realize that the phone support was only available to upgraded accounts. I was driven by my desire not to show to the entire population just how technologically deficient I am. Having this discussion on a public forum may be easy to you, but it is not to me. Thank you for your assistance.
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timethif is right. (Hi timethief)
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.
This has been confirmed by a staff member on your other thread:
https://en.forums.wordpress.com/topic/renewing-domain-mapping-9?replies=2
The only way you can renew your upgrade is if you log in to WordPress.com using the exact same username you bought the upgrade with. -
There is no phone support at all.
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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@airodyssey
Aha! this is a duplicate and I have so much on the go I did not notice that. Thanks for redirecting tizabeth to http://en.support.wordpress.com/user-roles/#administrator I appreciate it. :)
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