I need live chat!!

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  rocksps · Member · Jun 6, 2017 at 5:55 pm

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  Where can i find live chat??????

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 6, 2017 at 6:02 pm

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  What do you need help with? There is no phone support.

  re: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  Be aware that there is rarely every a question asked and answered by Staff that has not been asked and answered in these support forums many times over. Unless your question is of a sensitive nature re: personal identity or or financial information you could simply type modlook into the sidebar tags on this thread for a Staff follow-up.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  Alternatively, please read Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact. Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  Lastly for direct email support you can email WordPress.COM Staff at:
  help@wordpress.com

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  rocksps · Member · Jun 6, 2017 at 6:30 pm

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  OK so I have a site that is paid as a business account, but i only can look at it through the backend. When I try to login through the front end its a free account? I wasn’t aware I ever signed up for a free account. Can you help me with this?

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  timethief · Member · Jun 6, 2017 at 6:32 pm

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  If you have a WordPress.com plan, you’ll have access to priority Live Chat Support.

  See here please https://en.forums.wordpress.com/topic/where-is-the-live-chat-button-1?replies=2#post-2962234

  I will also type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  rocksps · Member · Jun 6, 2017 at 6:36 pm

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  Yea so when I log into the backend everything looks great, so I click on account settings, or anything in that menu and it takes me to some kind of free account.

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  timethief · Member · Jun 6, 2017 at 6:40 pm

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  Thanks. Please be patient while waiting for a Staff response.

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  staff-zinnia · Staff · Jun 6, 2017 at 6:53 pm

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  Hi –

  It sounds like you have 2 accounts. 1 with upgrades and this free account, rocksps, that you are signed in to now. Can you tell me which site you need help with?

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  staff-zinnia · Staff · Jun 6, 2017 at 6:53 pm

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  Free accounts are routed to the forums via wordpress.com/help/contact/ whereas accounts with plan upgrades are routed through to live chat or private email support.