I need my name servers changed. I need to talk to a real person

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  julpendray1 · Member · Sep 8, 2016 at 10:23 pm

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  How can I talk to a real person?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 8, 2016 at 10:29 pm

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  There are no robots or zombies answering support questions. lol :D And, there is no phone support. That being said I don’t see a domain URL up there re: changing nameservers.

  Have you used the support docs? See: Move Your Domain to Another Host https://en.support.wordpress.com/domains/move-domain/

  See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact
  Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:
  help@wordpress.com

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  staff-doublebassd · Staff · Sep 8, 2016 at 11:52 pm

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  As @Timethief mentioned, there is no phone support, but I’d be more than happy to assist you in this thread. If you want to chat in private, you can reach us at:

  help@wordpress.com

  Thanks!