I need my refund

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  nuffbrains · Member · Aug 21, 2018 at 12:56 am

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  First name : Anthony
  Last name : Bennett
  Email address : (email visible only to moderators and staff)
  user_account_type : PREMIER
  user_device_type : DESKTOP
  user_customer_experience : PREMIER
  browser_type : DESKTOP
  web_form_type : 13021

  On the July 11, 2018 I make a payment for a 1 year subscription for $499.99 which was a mistake because the aim was to pay $300.00 and right after the payment I requested for a refund and up until now Aug/20/2018 WordPress have not answer to my refund request. This is my third time writing to WordPress.com asking for my refund and I have get no answer

  The blog I need help with is: (visible only to logged in users)

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  dkmyta · Member · Aug 21, 2018 at 12:59 am

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  I’ve tagged modlook for staff to help you out with this issue. Staff will be in touch within a few hours to look into your inquiry.

  For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope your issue gets resolved soon!

  Cheers

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  kokkieh · Staff · Aug 21, 2018 at 7:26 am

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  Hi there,

  We refunded your payment of $499 on 11 July, about an hour after you made the original purchase. You can see a receipt for that transaction here:

  https://wordpress.com/me/purchases/billing/30538871

  Refunds typically take around 10 business days to process on the bank’s end, but because you refunded so soon after purchase it’s possible your bank just removed the original charge from your account, rather than showing a new statement entry for the refund. Please follow up directly with your bank in this regard. You can use the transaction ID from our payment processor that appears in the receipt as a reference.

  This is my third time writing to WordPress.com asking for my refund and I have get no answer

  This forum post is the first time you’ve posted in our support forums, and your account history shows only one additional email support ticket. You submitted that ticket on 11 August, and we replied on the same day with the same information I gave you above.