i need support where are you?????
-
i need support.
The blog I need help with is: (visible only to logged in users)
-
Once every year the whole company has a bonding meetup and and planning session. Then they have a considerable backlog when they return. Unfortunately, you posted during that time frame.
Specifically, what exactly is it that you need help with please?
-
The most urgent problem is that the menu is not seen when the site is viewed from a cell phone, it works normally on a computer and on other devices, but it goes all wrong when you look at the website in any phone ….
How could we fix it??Can you please help me with that?? Thanks! -
@hoponbuenosaires I’ve just looked at your site on my Galaxy S4 and it looks to me like you’ve enabled the mobile theme on your site. Since the theme is responsive, you don’t need to do that. If you go here https://hoponbuenosaires.wordpress.com/wp-admin/themes.php?page=mobile-options does it say something like, “Awesome! Your theme, Hermes, is already deemed to be mobile-friendly.” If so, then you should disable the mobile theme if enabled.
If that wasn’t it, please post back here.
-
Additionally the theme you are using, Hermes, is a Premium theme.
You can learn a lot about how to set up this theme by reading the theme’s Showcase Support page here: https://theme.wordpress.com/themes/hermes/and here: https://theme.wordpress.com/themes/hermes/support/
If you don’t find your answer there, you can also post into the special support forum for Hermes, which is linked on those above pages.
Please note that you do have to be logged in with the username account that purchased the Premium Theme in order to post in that forum.
-
-
How did you get to the place to start this chat?I’m a premium member having major difficulties, and I can’t find ANYwhere on WordPress for live chat.
Can one of you tell the the URL to start that, please?
Thank you!
-
@urbanatshedcrew
Please read this support doc:
https://en.support.wordpress.com/help-support-options/
Then click this link https://en.support.wordpress.com/contact/Lastly, note what is stated here for those who have WordPress.com Business upgrades https://en.support.wordpress.com/live-chat/
-
@urbanatshedcrew
I see an issue you need to address ASAP. You are tag spamming AKA spamdexing.Posted in Film, Premiere, Urban and the Shed Crew. Tagged Anna Friel, Armen Deghkhadirian, Bernard Hare, Candida Brady, Charlie Heaton, Curtis Flowers, Ellie Rooney-West, Fraser Kelly, Jonathan Payne, Julie Ann Horan, Kathryn Drysdale, Lance Milligan, Liam Ainsworth, Matthew Mitchell, Melanie Lenihan, Melloney Roffe, Michelle Smith, Nadine Mulkerrin, Neil Morrissey, Olivia Downie Hullah, Olivia Tomlinson, Oscar Rogers, Peter Field, Richard Armitage, Richard Downes, Titus Ogilvy, Urban and the Shed Crew, Urban Grimshaw and the Shed Crew.
All reasons for non-appearance of posts on Topics pages can be found here > http://en.support.wordpress.com/topics/#missing-posts
The combined total of categories and tags on any post must not exceed 15 or it will not display on Categories and Tags pages and in the WordPress.COM Reader.As you have assigned a combined total that exceeds 15 Categories/Tags to your posts, you need to edit and delete. http://en.support.wordpress.com/posts/edit-posts-screen/ After removal of the excess categories and/or tags note it may take several days for your posts to begin displaying there.
You are are inadvertently spamdexing AKA tag spamming, you ought to be more concerned about your posts not appearing and being well ranked on Google and Bing SERPS (search results pages) than not appearing on the WordPress.com Topics pages because it’s search engines that send a significant flow of traffic to blogs and they can choose to bury your content where the sun don’t shine for that.
The rule of thumb is to assign to your posts the least, not the most, combined number of only relevant categories and tags that accurately describe the individual post content.
For tips on tagging see > http://onecoolsite.wordpress.com/2013/03/15/quick-blog-post-tagging-tips/
-
Thank you for our time (no pun intended), Timethief. But the first link just connects me to the second link and there’s no form to complete. As a Premium customer, I was under the understanding that I got live chat support when I needed it. And I need it.
There are SO MANY issues with my new blog that I need to speak/chat with a WordPress rep. There’s no way the FAQs and other help documents can address them all. Pages aren’t showing up; I can’t scroll down to find the tags to tag those pages; text is missing from my front page, despite cropping, my header cuts off the heads of the people in the photo; and WordPress keeps taking me back to this goofy blue interface instead of my primary dashboard, and deleting posts I’ve made when I try to edit them.
So I need professional, WordPress help, and need to know how to get it.
Thanks. -
As a Premium customer, I was under the understanding that I got live chat support when I needed it. And I need it.
Live chat support is for those with Business upgrades on their blogs.
https://store.wordpress.com/plans/business/So I need professional, WordPress help, and need to know how to get it.
I already posted all of the ways and means of reaching Staff above.
https://en.support.wordpress.com/help-support-options/Support is closed at the moment while we work on a few projects internally as a team. We will reopen on Wednesday, October 21st. From https://en.support.wordpress.com/contact/
-
@@urbanatshedcrew
Pages aren’t showing up;
Please see https://en.support.wordpress.com/pages/ first.
They must be public pages – not private and not drafts.
Public – The page will be visible to everyone.
Protected – The page is protected with a password you set. Only people who have the password can view a protected page.
Private – Pages are only visible to blog Editors and Administrators. Private pages are not visible in Reader, feeds, or in any search. A page can be private without being password protected.
http://en.support.wordpress.com/pages/page-visibility/See also:
Creating a Custom Menu http://en.support.wordpress.com/menus/#creating-a-custom-menu
Adding Pages http://en.support.wordpress.com/menus/#adding-pages
Changing the Order & Creating Sub-Menus http://en.support.wordpress.com/menus/#changing-the-order-creating-sub-menusI recommend using the set up instructions on your detailed them description page at https://wordpress.com/themes/coherent/
-
and WordPress keeps taking me back to this goofy blue interface instead of my primary dashboard, and deleting posts I’ve made when I try to edit them.
You cannot deactivate the new Beep Beep Boop editor but you do not have to use it. For locating the ways and means of accessing the legacy or classic pages for creating posts, editing posts, and for viewing stats see here > Navigating the Classic WordPress.COM interface http://onecoolsitebloggingtips.com/2015/04/05/navigating-the-classic-wordpress-com-interface/
On the dashboard of your own blog at
Dashboard > Posts > All Posts > Add New
To create posts in the classic editor for you that link ishttp://urbanatshedcrewcom.wordpress.com/wp-admin/post-new.php
On the dashboard of your own blog at
Dashboard > Posts > All Posts one can hover over any post title and click the Edit link. and proceed with editing.http://urbanatshedcrewcom.wordpress.com/wp-admin/edit.php
If you have cookies enabled on your browser your preference will be saved unless or until your clear your cookies, and it will take you to the classic editor automatically every time you create a new post via the drop-down menu in the black admin bar or edit a post via the edit button on the blog itself.
Please create your own support thread by using this link https://en.forums.wordpress.com/?new=1 and know that Volunteers can answer every question you posted above.
-
@hoponbuenosaires
This my humble apology to you. Instead of simply telling urbanatshedcrew to create a new forum thread I made the classic mistake of responding in your thread, which means that I allowed it to be hijacked and participated in the hijacking. I am so sorry I made that error. :( Please forgive me.Please do not overlook justjennifer’s responses to your issue as they are relevant.
-
Thank you for the information. The tags are the cast and primary creatives for the film. Tricky to delete down to 15.
I’ve upgraded to business but will follow your direction first.
My apologies for hijacking your thread. I’m desperate, and your help via these links might take care of everything.
Cheers, Marcia (Admin)
- The topic ‘i need support where are you?????’ is closed to new replies.
WordPress.com Forums 