I need support with account cancellation

carogomez2016 · Member · Jun 20, 2016 at 5:47 pm
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A few days ago, I bought a domain and a website with you for a value of $ 99 and immediately after purchasing I cancel it. I have a conversation with you where mention that I have no serious penalty and effectively canceled oll. But they made a $ 71 cancellation and not the $ 99

The blog I need help with is: (visible only to logged in users)
carogomez2016 · Member · Jun 20, 2016 at 5:53 pm
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what else should I do?
carogomez2016 · Member · Jun 20, 2016 at 5:54 pm
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what else should I do?
staff-doublebassd · Staff · Jun 20, 2016 at 6:17 pm
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Hey there,

I checked your account and the $99 has been fully refunded. It can take between 7-10 business days for the refund to reflect on your bank statement.

Please let me know if you have any other questions or if you do not receive the full refund.

Take care,
carogomez2016 · Member · Jun 20, 2016 at 6:46 pm
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but it’s been more than 10 days. And you only refound $71
staff-doublebassd · Staff · Jun 20, 2016 at 7:43 pm
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Hi there,

I would contact your bank and verify that you did not receive all $99 back because our records show that it was all refunded back to you.

If they verify that only $71 was refunded, let me know and I will look further. $71 doesn’t sound like a number we would refund.

Thanks!
carogomez2016 · Member · Jun 20, 2016 at 9:03 pm
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That’s what my bank statement showing
staff-doublebassd · Staff · Jun 21, 2016 at 7:46 am
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I see that you talked to another staff member 6 days ago who said that they refunded the remaining balance to you. Again, it takes 7-10 business days for the amount to reflect on your bank statement.

Let me know after 10 business days if you do not see the refund.

Thanks!
carogomez2016 · Member · Jun 21, 2016 at 3:09 pm
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ok tks
staff-doublebassd · Staff · Jun 21, 2016 at 8:33 pm
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You’re welcome!

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