I need the support of the WordPress staff

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  yuuuuns90306 · Member · Jan 11, 2023 at 4:15 am

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  I need the support of the WordPress staff. My account has been deactivated, but the domain I purchased with that account has expired and cannot be recovered. I need support.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jan 11, 2023 at 5:20 pm

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  Hi,

  We can look into that with you. What is the domain in question?

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  yuuuuns90306 · Member · Jan 12, 2023 at 6:37 am

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  It’s daesantotal.com.
  The WordPress account that manages this domain has been disabled for security reasons. But I can’t get a recovery email because the domain has expired.
  There’s no way I can solve it.

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  staff-95percentghost · Staff · Jan 12, 2023 at 9:35 am

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  Thanks for clarifying! We have sent you an email regarding this – please do check both inbox and spam folder for it.

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  yuuuuns90306 · Member · Jan 15, 2023 at 7:07 pm

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  Thank you for your reply.
  I replied to my reply by email, but there has been no reply for several days. Please check.

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  staff-totoro · Staff · Jan 15, 2023 at 11:17 pm

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  Hi there,

  I see in the time since you posted this update that a member of our staff has replied to you via email. Please note that we are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind I am going to close this thread to avoid any confusion, but we are happy to continue assisting you via email, thanks.