I need to call a tech support person – where do I find the number?

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  cjvo · Member · Sep 20, 2018 at 4:55 pm

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  I need to call a tech support person – where do I find the number?
  I have changed my domain name at go daddy and now need to match it in wordpress and then I need a number from word press (like a porting number or something???) and then call go daddy back and give them that number so they can match it. please help. I don’t even know how to change it on this end . Need this ASAP as I already paid them. If it’s not going to work I need to cancel the new domain set up there ASAP. Thank you

  The blog I need help with is: (visible only to logged in users)

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  raunaqchawhan · Member · Sep 20, 2018 at 6:02 pm

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  Hello @carolynbednarskinyc

  I need to call a tech support person – where do I find the number?

  There’s no phone support. All support is done through online communication.

  More information on various support options is present in this guide: https://en.support.wordpress.com/help-support-options/
  You can go through this guide to check the appropriate support option for you as per your site’s plan.

  Adding a domain to your site i.e. either registering a new domain or transferring or mapping one you already own requires a WordPress.com plan. Each paid plan comes with a free domain credit which you can use to either register a new domain or either transfer or map one you already own.

  You can go through the following guides for more information on domains:
  https://en.support.wordpress.com/domains/
  https://en.support.wordpress.com/domains/register-domain/
  https://en.support.wordpress.com/incoming-domain-transfer/
  https://en.support.wordpress.com/domains/map-existing-domain/
  https://en.support.wordpress.com/domains/map-subdomain/

  Also, I’ll add a “modlook” tag to this thread so that the staff can assist you on this.
  Have a look at this documentation that explains how to get staff attention: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thank you!

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  supernovia · Staff · Sep 20, 2018 at 11:23 pm

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  Hi @carolynbednarskinyc, it really sounds like your questions are more for GoDaddy than for WordPress.com, unless you’re referring to some other account. I don’t see any custom domains on this account.

  But we can look it up for you. What’s the domain name you’re struggling with? Noting again, if it is a domain you bought through us, it’s under some other username, so you might just try logging out and logging in again as the correct user.