I need to cancel my account and get a refund

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  tregibbs · Member · Oct 11, 2014 at 7:32 pm

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  I need to cancel may account and get a refund

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 11, 2014 at 8:21 pm

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  Provided you are logged in under the same username account that registered the blog and purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades and disable autorenew.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  tregibbs · Member · Oct 11, 2014 at 9:57 pm

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  Thanks – but I didn’t purchase any upgrades. Just the amount to join the basic. How do I cancel and get refunded?

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  timethief · Member · Oct 11, 2014 at 10:11 pm

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  See here for details of all 3 plans http://store.wordpress.com/bundles/ offered by WordPress.com.

  You either provided your financial information and purchased an upgrade and you are entitled to a refund, or you didn’t purchase any upgrades. Which is is it?

  Go to these locations and tell me what you see there:
  Dashboard > Store > My Upgrades
  http://tregibbs.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Dashboard > Store > Billing History
  http://tregibbs.wordpress.com/wp-admin/paid-upgrades.php?page=billing-history

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  tregibbs · Member · Oct 12, 2014 at 1:07 am

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  I signed up, gave my CC info and paid a small fee to start, although the site said it was “free”. All I want is to cancel the wordpress account and get that small fee returned, This should not be this big of a deal – its been within 24 hours!

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  timethief · Member · Oct 12, 2014 at 9:45 pm

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  WordPress.com provides free blogs and hosts them free of charge. You cannot be charged anything at all unless you provide your financial information and we only do that if we purchase upgrades. I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.
  To subscribe:
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  gracejiyoung · Member · Oct 14, 2014 at 8:43 am

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  Hi there,

  I am not seeing any charges or upgrades on your account. Can you tell me the upgrade you purchased? Also, what is the amount you are looking to get refunded?

  Thank you!